Plain

Plain is a customer support platform and one of the drivers behind feedback. Reports from feedback.open() and tickets from support.ticket() land in Plain with the trace, version, device and steps attached. Pick it when your team already runs support in Plain.

feedback:
  driver: plain

Before you start

1. Have a Plain workspace.
2. Create an API key in its settings with permission to create customers and threads, and store it in your secrets manager.

Configure

feedback:
  driver: plain
  # [to be decided] key name; the key goes in as secret:PLAIN_API_KEY (suggested name)

Use it

"use client";
import { feedback } from "mainsdk";

export function reportProblem(user: { id: string }) {
  feedback.open({ for: user, context: { screen: "settings" } });
}

support.ticket() arguments arrive with the spec.

Local development and testing

Use driver: builtin in a development overlay. In tests, createTestApp() from @mainsdk/testing runs feedback on an in-memory fake, and chaos.on("feedback", { outage: true }) simulates Plain being down.

What MainSDK adds on top

• Screenshots redacted and support access audited.
• Trace, version, device and steps on every report.

See Feedback and support.

Limits and notes

Planned driver, not in a spec yet: feedback is phase 2. Key names are not decided yet.

Swap to or from it

feedback:
  driver: plain   # was builtin

Past threads stay in the old tool.

FAQ

Does Plain need its own SDK in my app? No. Your code calls feedback; the driver talks to Plain.

Next

• Feedback and support
• Intercom and Zendesk

Open questions